Delivery Policy

• Under UK firework regulations on the transportation of hazardous goods, our carriage costs have drastically increased.
• Please make sure you are available to take delivery or we will charge an additional delivery charge for re-delivery.
• Please make sure there will be someone at the delivery address to avoid the extra charge for re-delivery.
• Please allow 14 days from the date of order for receipt of goods. If the goods you have ordered are not avaliable they may be replaced by goods which are of similar effect or of a greater or equal value
• Our aim is to meet the needs of all our customers by providing delivery direct to your door. If you have any queries, please call us on 0121 440 5663 or 07861 613 100.

Delivery & Collection:

We use both Royal Mail and an independent courier service to distribute our products. Delivery to our customers via our courier service or any other express delivery service is from 7:30am to 8:00pm. Customers can also pick up their orders themselves to avoid any delivery charge.

Pick Up - Customer's Cannot Visit Our Premises To Collect Any Orders Or For Any Other Business Related Matters

UK Orders (Excludes Ireland) - Standard Delivery Fee Of £10 - Free Delivery On All Orders Over £200

Deliveries are made between the hours of 7:30am and 8:00pm. If you have specific delivery requirements please call us and a price will be quoted based on the order and location.
UK Same-day Orders (Excludes Ireland) - If you require fireworks delivered on the same-day as the order is made, this is only possible for West Midlands delivery locations and has a minimum order charge of £200.
Address for Delivery:

Please make sure that when you enter a delivery address in our secure online order form there will be someone at that address to receive and sign for the delivery, enabling us and our courier service providers to get the item(s) to you.

On rare occasions and in the interests of security and for the protection of genuine customers as well as ourselves we reserve the right to deliver goods ordered to the card holder's billing address even if an alternative address for delivery has been given.

Please Note....
1. We reserve the right to alter and change the methods of delivery, charges, and the delivery suppliers we use.

2. Under normal circumstances and for packages sent by our courier service, our courier will attempt to deliver the goods. If after the first attempt delivery cannot be completed the package will be held at a local depot (usually a calling card which details this will be left), and you, the customer will need to contact the branch or visit personally to collect the package. Should it be necessary for our delivery partner to attempt delivery a second or more times an extra charge will apply.

3. Should our courie service return packages to us as undelivered and delivery is still required after this a charge will apply, and we will only be able to re-send the package once the customer has agreed to the charge.

4. In exceptional circumstances customers sometimes request that the package or packages be left for them unsigned for and in a specified location (e.g. garden shed, porch, garage, etc.). Our couriers require our authorisation before this can be done, and we can only agree to it on the express understanding that neither we nor our courier service can accept any responsibility or liability should the package or packages go missing.

5. Should a package sent via Royal Mail fail to be delivered please report it to us by phone on 07861 613 100 or 0121 440 5663 or by email to sales@thefireworksbox.co.uk. We will do all we can to help but please note that as advised by Royal Mail we must allow a period of three weeks from the expected delivery date (and be advised by Royal Mail that the package is irretrievably lost) before any action such as sending a replacement item(s) or cancelling the order and processing a refund can be made.

6. Should a package be returned to us undelivered (due to our courier not being able to deliver for reasons outside their control, or the intended recipient informing the courier service that the package should be returned to sender), we reserve the right to deduct the cost of return delivery/postage from any refund.

Change of Delivery Address after Dispatch of Goods:

Should it be necessary to change the address for delivery of packages dispatched via our courier service after the package has left our premises (e.g. to re-direct delivery to a work-place or any other address) an extra charge will be incurred. Please contact us as quickly as you can (by email to: sales@thefireworksbox.co.uk, or by phone on 07861 613 100 or 0121 440 5663) if a change of delivery address after dispatch is required. We will advise you of the charge and can only instruct our courier serviceto amend the delivery address once you have given your approval of the charge. The re-direct facility is available only with packages sent via our courier service and not with Royal Mail.

Tracking:

For orders sent via Royal Mail, we will provide you with a tracking number so that the package can be tracked via their web site www.royalmail.com. For further assistance with package delivery you can call us on 07861 613 100 or 0121 440 5663 or email us at sales@thefireworksbox.co.uk. Once goods ordered have left our premises delivery becomes the responsibility of the carrier/parcel delivery company or postal service used. The Fireworks Box Limited & The Pet Friendly Fireworks Company Limited cannot be held responsible for late, delayed or non-delivery of goods ordered and we will do all that we can to deal promptly and efficiently with any delivery problems our customers report to us so that items ordered are delivered as quickly as possible.